Privacy Policy

Last Updated: October 12, 2026

Exotic Vibe LLC (“Exotic Vibe,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, contact us, or use our shipping, logistics, and related services.

Business Name: Exotic Vibe LLC
Website: https://www.exoticvibellc.com
Email: support@exoticvibellc.com
Phone: 803-967-6708
Address: 5900 Balcones Dr, Ste 25783, Austin, TX 78731

1. Information We Collect

We may collect the following categories of information:

Personal Information: Your name, email address, telephone number, mailing address, billing address, and other contact information you provide to us.

Shipping and Logistics Information: Pickup and delivery addresses, shipment details, delivery instructions, tracking information, service requests, and other information needed to coordinate shipping or logistics services.

Communication Information: Records of communications with us, including emails, customer support inquiries, and text messages.

SMS Consent Information: Your mobile number, consent status, date and method of consent, and related records when you voluntarily opt in to receive text messages from Exotic Vibe LLC.

Technical Information: Information such as your IP address, browser type, device information, website usage data, and cookies or similar technologies, where applicable.

2. How We Use Your Information

We may use the information we collect to:

Provide, coordinate, and manage shipping, logistics, and related services.
Communicate with you about service requests, shipments, deliveries, and account-related matters.
Send text messages when you have provided the appropriate consent.
Respond to questions, requests, and customer support inquiries.
Maintain business records and improve our website and services.
Protect against fraud, unauthorized activity, and security risks.
Comply with applicable laws, regulations, and legal obligations.

We use personal information only for legitimate business purposes consistent with this Privacy Policy.

3. SMS/Text Messaging Privacy

If you voluntarily provide your mobile number and consent to receive text messages from Exotic Vibe LLC, we may send you messages related to the messaging program you agreed to, such as shipping updates, service notifications, customer support responses, or promotional messages if you separately opted in to receive them.

Message frequency varies depending on the messaging program and your interactions with us. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us at support@exoticvibellc.com or 803-967-6708.

Consent to receive text messages is not a condition of purchasing or using our services. Where applicable, we obtain consent through an affirmative opt-in process.

4. How We Share Information

We do not sell your personal information. We may disclose certain information to the following categories of recipients when reasonably necessary for legitimate business purposes:

Service Providers: Vendors that help us operate our website, manage customer support, maintain business systems, process payments, or provide other services on our behalf.

Shipping and Logistics Partners: Carriers, delivery providers, and other logistics partners when necessary to coordinate, fulfill, track, or complete a shipment or service you requested.

Technology and Communication Providers: Providers that support our business communications, including email and SMS delivery, when necessary to provide the services you requested or the communications to which you consented.

Legal and Regulatory Authorities: Government agencies, regulators, courts, or other parties when disclosure is required by law or reasonably necessary to protect our rights, safety, property, or users.

Business Transfers: Information may be disclosed as part of a merger, acquisition, financing, restructuring, or sale of all or part of our business, subject to appropriate protections and applicable law.

Our service providers are permitted to process personal information only as necessary to perform services for us or as otherwise permitted by applicable law.

Mobile Information and SMS Consent Protection

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

We do not sell, rent, transfer, or share your mobile phone number, SMS opt-in data, or text messaging consent with third parties or affiliates for their marketing or promotional purposes. Your SMS consent is specific to Exotic Vibe LLC and is not transferred to other businesses for their independent messaging or marketing activities.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand website usage, improve user experience, and maintain security. You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary to provide our services, maintain business and shipment records, document consent, resolve disputes, meet legal obligations, and enforce our agreements.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of electronic storage or transmission can be guaranteed to be completely secure.

7. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing.

You may also withdraw your consent to receive text messages at any time by replying STOP to a message from us. Opting out of text messages does not affect other communications or services that are not dependent on SMS consent.

To submit a privacy-related request, contact us using the details in the Contact Us section below. We may need to verify your identity before processing certain requests.

8. Children's Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to address it.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing them with personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, legal obligations, or privacy requirements. Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or how Exotic Vibe LLC handles your information, please contact us:

Exotic Vibe LLC
Email: support@exoticvibellc.com
Phone: 803-967-6708
Address: 5900 Balcones Dr, Ste 25783, Austin, TX 78731
Website: https://www.exoticvibellc.com