Terms & Conditions

Last Updated: October 12, 2026

These Terms & Conditions (“Terms”) govern your use of https://www.exoticvibellc.com (the “Site”) and the shipping, logistics, and related services provided by Exotic Vibe LLC (“Exotic Vibe,” “we,” “us,” or “our”).

By accessing our Site, submitting a form, requesting a quote, booking a shipment, or opting in to our SMS program, you agree to the applicable provisions of these Terms and our Privacy Policy. If you do not agree, please do not use the Site or our services.

1. Acceptance of Terms

By using our Site or services, you acknowledge that you have read and understood these Terms and our Privacy Policy.

We may update these Terms from time to time. Changes become effective when posted on this page. The “Last Updated” date will be revised to reflect the latest changes.

2. Eligibility and User Information

You must be at least 18 years old to request a quote, book our services, or use the Site independently.

You agree to provide accurate, current, and complete information when submitting forms, requesting quotes, arranging shipments, or communicating with us.

You are responsible for ensuring that the contact information and shipment details you provide are accurate.

3. Services and Pricing

Exotic Vibe LLC provides shipping and logistics services, which may include:

Ocean freight
Air freight
Inland transportation
Customs clearance coordination
Warehousing
Shipment tracking and related logistics services

Service availability depends on the shipment, destination, carrier availability, and other applicable conditions.

Quotes are estimates based on the information provided by the customer. Final pricing may change if shipment details, dimensions, weight, cargo type, destination, or requested services change.

All prices are quoted in U.S. dollars unless otherwise stated. Applicable taxes, customs duties, and additional charges will be communicated as appropriate before the shipment is confirmed.

4. Bookings and Payments

A shipment is considered booked only after Exotic Vibe LLC confirms the booking through an appropriate communication channel, such as email, telephone, or text message.

Customers are responsible for providing accurate shipment information and required documentation. Prohibited or restricted goods must not be shipped without the necessary authorization. Dangerous goods must be declared in accordance with applicable requirements.

We reserve the right to decline, suspend, or cancel a booking when necessary due to inaccurate information, safety concerns, service limitations, or legal requirements.

Payment terms and accepted payment methods will be communicated through the applicable quote, invoice, or booking confirmation.

Payments processed through third-party payment providers may be subject to those providers’ terms and privacy policies.

5. Cancellations, Delays, and Refunds

Customers wishing to cancel or modify a booking should contact us as soon as possible at support@exoticvibellc.com.

Any applicable cancellation conditions or fees will be communicated in the relevant quote, agreement, invoice, or booking confirmation.

Delivery and transit times are estimates and may be affected by weather, customs inspections, carrier schedules, port congestion, transportation disruptions, or other circumstances outside our reasonable control.

Where Exotic Vibe LLC cancels a confirmed service for which payment has been collected, refunds will be handled in accordance with the applicable service agreement and refund terms.

6. Intellectual Property

All content on the Site, including text, logos, graphics, images, and other materials, is owned by or licensed to Exotic Vibe LLC and may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially use our website content without prior written permission, except where permitted by law.

7. Acceptable Use

When using our Site or services, you agree not to:

Submit false, misleading, fraudulent, or unauthorized information.
Use the Site for unlawful purposes.
Submit spam or use automated tools to abuse our forms or services.
Attempt to gain unauthorized access to our systems.
Interfere with the security, availability, or operation of the Site.
Upload malicious code, viruses, or other harmful material.
Use our services to arrange unlawful shipments or transport prohibited goods.

We may restrict access to the Site or our services if we reasonably believe these Terms have been violated.

8. SMS/Text Messaging Terms

8.1 Program Name

Exotic Vibe LLC Shipping Notifications

8.2 Program Description

Exotic Vibe LLC provides shipping and logistics services. Customers who voluntarily opt in to our SMS program may receive text messages relating to:

Quote requests and follow-ups concerning requested services.
Booking confirmations.
Shipment status and tracking updates.
Pickup and delivery notifications.
Service-related reminders.
Customer support and responses to customer inquiries.

Messages are related to the services or messaging program for which the customer has provided consent.

8.3 How to Opt In

Customers may opt in by providing their mobile phone number and affirmatively selecting the optional SMS consent checkbox on an eligible contact or quote request form on our website.

The SMS consent checkbox must not be preselected. Customers may submit a form without consenting to SMS messages, and consent to receive text messages is not a condition of purchasing or using our services.

By opting in, you agree to receive SMS messages from Exotic Vibe LLC related to the messaging program described above.

8.4 Message Frequency

Message frequency varies depending on your requests, shipment activity, and interactions with our team.

8.5 Message and Data Rates

Message and data rates may apply to messages sent and received through our SMS program. Please contact your wireless carrier for information about your messaging plan.

8.6 Opting Out

You may stop receiving text messages at any time by replying STOP to a message from us.

Where supported by our messaging system, you may also use keywords such as END, CANCEL, UNSUBSCRIBE, or QUIT.

After your opt-out request is processed, you will receive a confirmation message. We will not send further messages under that SMS program unless you provide consent again or another legally permitted basis applies.

To receive messages again, you may opt in through an eligible form on our website.

8.7 Help and Customer Support

For assistance, reply HELP to a message from us, where supported, or contact:

Email: support@exoticvibellc.com
Phone: 803-967-6708

8.8 Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Message delivery depends on your wireless carrier, network availability, device compatibility, and other factors outside our control.

8.9 Mobile Number Authorization

By providing your mobile phone number, you confirm that you are authorized to use that number and to provide the consent associated with it.

8.10 Privacy and SMS Data Protection

We respect your privacy and protect SMS consent information.

We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or text messaging consent with third parties or affiliates for their marketing or promotional purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

We may use service providers to deliver messages and operate our communication systems on our behalf. Such providers may process information only as necessary to provide services to Exotic Vibe LLC and are not authorized to use SMS opt-in data or consent for their own marketing or promotional purposes.

For more information about how we collect, use, and protect personal information, please review our Privacy Policy:

https://www.exoticvibellc.com/privacypolicy

9. Third-Party Services and Websites

Our Site or services may use or link to third-party websites, platforms, payment processors, carriers, and service providers.

Third-party services may have their own terms and privacy policies. We encourage customers to review those policies when interacting with third-party services.

Our use of service providers does not authorize those providers to use SMS opt-in data or consent for their own marketing purposes.

10. Limitation of Liability

To the fullest extent permitted by applicable law, the Site and its content are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, Exotic Vibe LLC will not be liable for indirect, incidental, special, or consequential damages arising from the use of the Site or our services.

We are not responsible for delays or failures caused by circumstances outside our reasonable control, subject to applicable law and the terms of any separate service agreement.

To the fullest extent permitted by applicable law, our total liability for a claim relating to a particular service will not exceed the amount paid to Exotic Vibe LLC for that specific service.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

11. Governing Law and Disputes

These Terms are governed by the laws of the state in which Exotic Vibe LLC is legally organized, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Subject to applicable law, disputes relating to these Terms will be handled by the courts with appropriate jurisdiction.

12. Changes to These Terms

We may revise these Terms to reflect changes to our services, messaging program, business practices, or legal obligations.

Updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of the Site after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

13. Contact Information

If you have questions about these Terms, our services, or our SMS program, please contact us:

Company: Exotic Vibe LLC
Address: 5900 Balcones Dr, Ste 25783, Austin, TX 78731
Email: support@exoticvibellc.com
Phone: 803-967-6708
Website: https://www.exoticvibellc.com